text.skipToContent text.skipToNavigation
CMHL ONLINE PRIVACY POLICY

City Mart Holding Company Limited (“CMHL”, “City Mall Online”, “we” or “us”) operates the City Mall Online website (www.citymall.com.mm) and other websites and apps for CMHL its related companies and their brands (“our websites and apps”). CMHL respects your privacy and personal information and is committed to complying with all Myanmar laws in relation data protection and the privacy of your personal information. This Privacy Policy applies to our websites and apps, unless there is a separate privacy policy linked.

All users of our websites and apps (“you”) should carefully read and understand our Privacy Policy as it applies to your use of our websites and apps and details how we handle, store and use the information generated by you and that you provide to us, including your personal information. If you do not agree with the terms and conditions of our Privacy Policy, you should not access or use our websites or apps. By accessing and using our websites and apps you agree to be bound by the terms and conditions of this Privacy Policy as may be amended from time to time.

We may automatically store information entered by you or generated by your use of our websites and apps including but not limited to information about your web browser, IP address, cookies stored on your device and other information based upon your behaviour on our websites and apps including the offers you view and products purchased. This information is generally compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.

We also collect and store personal information entered by you on our website and apps. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs, and to improve our consumer and business offerings and services. This may include using your information: to enable the provision of services to you; communicate account and product/ service related details; to provide you with quality customer care; to undertake necessary fraud and money laundering checks and comply with our security standards; to comply with applicable laws, regulations and judicial orders; for research and product improvement; to  provide you with information, offers and promotions from CMHL and its related companies, business partners, suppliers, marketing and research agencies and other third parties (other parties). We may also share your information with these other parties for these purposes.

You may choose to provide payment related financial information to us such as bank account details or credit card numbers. We are committed to keeping all such sensitive financial data secure and confidential and a limited number of trained staff will access this information to complete your transaction. We may also use this information to undertake fraud and money laundering checks.
In all cases we will comply with the laws of Myanmar in how we use, share and protect your information, including personal information. 
We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Basis these inputs, we intend to optimize your order experience and thereby serving you better. Location permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.

CMHL uses data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. We offer certain features that are only available through the use of a “cookie”. CMHL also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. CMHL does not control the use of cookies by third parties.

If you send CMHL personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, CMHL may collect such information into a file specific to you. CMHL may be required to disclose information lawfully sought from it by a judicial or other competent body pursuant to applicable laws which may include your personal information.

Our websites and apps may contain links to other websites. We are not responsible for the privacy practices, terms or conditions or security of any such websites.

Transacting over the internet has inherent risks which can in some cases be reduced by your own security practices, such as not revealing account/login related information to anyone, regularly changing your passwords. You should immediately inform our customer services team of any suspicious activity or where your account has/may have been compromised.

Although CMHL endeavors to safeguard our websites and apps though the use of secure servers your personal information and other transmissions made by means of the internet cannot be made absolutely secure. By using our website and apps, you agree that CMHL has no liability for disclosure of your information and/or unauthorized acts of third parties CMHL or for any losses which you may incur as a result. To the maximum extent permitted by law CMHL disclaims liability in relation to the storage, security, use, and disclosure of your information including your personal information in connection with.
 

By providing us with your views, details, and personal information and by using our website and apps, you consent to the above terms and conditions in respect of the use, storage and sharing of your information and you agree that you may be contacted by us and other parties for the above- mentioned purposes.

Version August 2019